SHIPPING POLICY

Last Updated: August 9, 2026

Thank you for shopping with ShadowNest. We aim to make the shipping process as simple and transparent as possible. Please review the information below regarding order processing, delivery times, tracking, and potential delays.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays.

Once your order has been processed and shipped from our warehouse, you will receive a shipping confirmation email containing your tracking information.

SHIPPING TIMES

After your order has been shipped, the estimated delivery time is:

8–15 business days

We offer shipping worldwide. Delivery times are estimates and begin once your order has been dispatched, not when the order is originally placed.

Please note that the total estimated time from placing your order to receiving it consists of:

Processing Time: 1–3 business days
Shipping Time: 8–15 business days

Therefore, orders will generally arrive within approximately 9–18 business days from the date the order is placed.

ORDER TRACKING

Tracking is included with shipped orders.

Once your order leaves our warehouse, you will receive an email containing your tracking number and, when available, instructions or a link to track your shipment.

Please allow some time after receiving your tracking number for the shipping carrier's system to update.

INTERNATIONAL SHIPPING

ShadowNest offers shipping to customers worldwide.

International shipments may be subject to customs procedures, import inspections, local regulations, taxes, duties, or other requirements imposed by the destination country.

Any applicable customs duties, import taxes, or similar charges imposed by local authorities may be the responsibility of the customer unless otherwise stated during checkout.

Customs processing may occasionally cause delivery times to exceed the standard estimated shipping window.

SHIPPING DELAYS

Although most orders are expected to arrive within the estimated delivery window, delays may occasionally occur due to circumstances outside our reasonable control.

These may include carrier delays, customs processing, severe weather, high-volume periods, holidays, transportation disruptions, or other logistical circumstances.

Estimated delivery times are not guaranteed.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your shipping address before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible. We will make reasonable efforts to update the information before the order is shipped, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

ShadowNest is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

PACKAGES MARKED AS DELIVERED

If your tracking information indicates that your package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, or other individuals who may have accepted the package.

You may also contact the shipping carrier using the tracking information provided.

If you are still unable to locate your package, please contact us so we can review the situation and assist where reasonably possible.

LOST OR DAMAGED PACKAGES

If you believe your shipment has been lost in transit or your order arrives damaged, please contact us with your order information and relevant details.

We will review the situation and, when appropriate, work with the applicable shipping provider to determine the available resolution.

MULTIPLE PACKAGES

In some cases, items from the same order may be shipped separately due to inventory availability or fulfillment logistics.

If this occurs, you may receive more than one package and separate tracking information.

CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, fulfillment procedures, or applicable requirements.

Any updates will be published on our website with a revised “Last Updated” date.

CONTACT US

If you have questions regarding your order, shipment, or tracking information, please contact us at:

ShadowNest
Email: theshadownest@outlook.com